Lock the lead in place by twisting the cap to the right or clockwise until you hear a click again. Based in Houston, Texas, Meg Butler is a professional farmer, house flipper and landscaper. Contact Consumer Relations for pricing. Twist cap clockwise until lead is exposed. Cross, established in 1846, is America's oldest manufacturer of luxury writing instruments. As such, please do not use any containers and/or materials you wish returned. If not, use Cross pencil refills. Once exposed, advance lead by applying a slight pressure to the tip.

In order to determine which pencil you have, remove the cap and examine the top of the lead storage area. Turn the cap clockwise to place the pencil in the writing position. For the best experience on our site, be sure to turn on Javascript in your browser. In view of the fact that that the life of a pen can span generations and eventual damage can occur, reasonable repair charges will be levied for repairs other than mechanical failure. In the case that your writing instrument is no longer in production and cannot be repaired, Cross will replace your existing writing instrument with a comparable Cross product. Not covered under warranty.

If cassette is empty, replace. The pencil is now in the writing position. Turn the cap clockwise to put pencil into the writing position. Use pencil with less lead exposed beyond the protector. Once out, Shake the cassette to make sure that it is empty. Remove cap and tighten refill clockwise. Turn the pencil upside-down. Shake the cassette. If there are any issues with your order, we will contact you by phone or by email. Make sure that there is lead in the cassette. Twist the cap counter clockwise until you hear it click. Replace the eraser and the cap. Push lead back into cassette before returning the cassette to pencil. If you have any questions about our online warranty service, or any other questions about repairing or servicing your Cross products, feel free to contact a Customer Service Representative by email or by telephone 1.800.561.1621.

Not covered under warranty.

The following day, clean thoroughly with converter. Problem—Lead will not come out. For assistance with repairing or servicing A. T. Cross watches, please follow the watch warranty instructions provided. The cassette will slide out. Two leads may stack on top of each other preventing lead from retracting. To proceed at this time, please complete our online product warranty form and follow the instructions provided. Her work has appered in the "Houston Press" and several other publications. Follow the Extend/Advance Lead Instructions to activate. Butler began blogging, editing and writing in 2000. To determine which type you have, remove the pencil's cap. All Rights Reserved. Product Support, Cross Product FAQs, Helpful... Cross Customer Service, Customer Care, Customer Support, Warranty Information, Cross Lifetime Warranty - US, https://www.cross.com/cr_en_us/warranty-services. Headquartered in beautiful Providence, Rhode Island. I'm hoping if I can get it apart to smooth the barrel and tighten the works.

Note: Cross has two different models of mechanical pencils: Cassette and Cassetteless. If the band at the bottom of the eraser is black, your pencil requires cassette refills. For the best experience on our site, be sure to turn on Javascript in your browser. If the band at the base of the eraser is chrome, (no black showing), (Cassetteless) remove the eraser and insert nine pieces of 0.5mm leads into the storage cavity. Corporate Gifts: Please contact corporate@cross.com for your best solution, purchase a replacement desk set pen/pencil online, Cross Customer Service, Customer Care, Customer Support. Push a new Cross 0.5mm lead cassette into the pencil barrel until a click is heard. Please note, there is a $10.00 fee for shipping and handling. If you hear lead rattling inside, it is not empty.

Place pencil in retract position and push the lead and protector into pencil. If there is still lead in the pencil, check for other reasons why your pencil's lead may not be dispensing. Contact Consumer Relations for pricing or purchase a replacement desk set pen/pencil online. Lead retracts when writing (lead too short). Our quick and easy online process will provide detailed instructions on how to send in your item(s) for service. Check for other reasons why your pencil's lead may not be dispensing. Refill retracts into barrel (loose refill). For a nominal handling fee (in applicable states), Cross will repair or replace your writing instrument or accessory as required and at our discretion. To advance a new lead from Cassette - Remove cap with point facing downward and press down on the eraser until it clicks. Pull out the black acrylic eraser gently. Press down on the eraser several times (12 - 20 times) to extend the lead.

The pencil is now in the writing position. For a nominal handling fee (in applicable states), Cross will repair or replace your writing instrument or accessory as required and at our discretion. Turn cap counterclockwise to retract refill point. Replace the eraser and the cap. For service outside the United States, please follow the international warranty instructions. Repeat approximately 12 times. JavaScript seems to be disabled in your browser.

Lead breaks while writing (pressing too hard). If the band at the base of the eraser is black, (Cassette) Insert a new cassette as follows: Grip the black acrylic eraser holder and pull gently. Lead protector drags on paper while writing, Lead extends from cassette when pulled from pencil. CUSTOMER SERVICE STATUS Our customer services team is working at reduced capacity and it's taking us up to 3 days longer than usual to respond.We'd ask that you are patient and you keep checking this page for updates. JavaScript seems to be disabled in your browser.

Push the new, full cassette into the pencil's barrel until you hear a click indicating that it is locked in place.

Return to Cross Consumer Relations Department for evaluation. If the band at the base of the eraser is black, (Cassette) Insert a new cassette as follows: Grip the black acrylic eraser holder and pull gently. pencil black and silver image by jimcox40 from, Copyright 2020 Leaf Group Ltd. All Rights Reserved. She has an A.A. in journalism and a B.A.

To proceed at this time, please complete our online product warranty form and follow the instructions provided. Once out, Shake the cassette to make sure that it is empty. Product History, Cross Product Development... Porous-Point (Felt-Tip) Refill for Selectip Pens, https://www.cross.com/cr_en_us/product-support. Turn cap clockwise to extend lead. Turn the pencil upside-down and shake it to make sure that there is no lead in the storage cavity. Make sure that you are refilling your Cross pencil with the right-sized lead. Return unit for replacement pricing or purchase a replacement nib online. To correct this, pull out 1 1/2 inches of lead from tip of pencil, and shake the pencil lightly with the point up. Leads, erasers, ink refills, stylus tips, fountain pen nibs, emblems and other customized decoration are excluded from this warranty as well as damage caused from impact, unreasonable use, and obvious abuse. For the best experience on our site, be sure to turn on Javascript in your browser. © 1999–2018 A. T. Cross Co. LLC. When not busy learning about homes and appliances she's sharing that knowledge. I just acquired a Cardinal 0.9mm pencil whose twist mechanism seems a bit loose (pushing down a bit hard on the lead will make the mechanism turn! Lead will not retract (pencil is not in retract position).


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