of the 105 people who had bought a new car, 90% serviced their vehicle at the dealer. In fact, when we looked at this issue back in 2014, we found details of the mark-up being as much as 60% even though the parts are often identical. If a non-genuine part is used it won't be covered under the manufacturer's warranty, but it would be covered under the warranty of the part's supplier and/or Australian Consumer Law. Our quick survey of 300 back in March 2016 people found: But despite what your dealer may say, or the impression you get reading the logbook or warranty terms, you're legally entitled to shop around for the best servicing deal without voiding your manufacturer's warranty (the rules are different for extended warranties), as we explain below. The problem here is that genuine car parts can be much more expensive than their aftermarket counterparts. Dealer Portal; Home; Contracts; Dealers; Claims; Repair Locations; Reports. I’d like to congratulate you on your $1,000 instant rebate and free maintenance and oil change package for being a loyal customer. Once again that number was 888-206-XXXX. RE-INVENTING CUSTOMER RETENTION. [])), +((!+[]+(!![])+!![]+!![]+!![]+!![]+!![]+!![]+[])+(!+[]+(!![])+!![]+!![]+!![])+(!+[]+(!![])+!![]+!![]+!![]+!![]+!![]+!![])+(!+[]+(!![])+!![]+!![]+!![])+(!+[]+(!![])+!![]+!![]+!![]+!![]+!![]+!![]+!![])+(!+[]+(!![])+!![]+!![]+!![]+!![]+!![]+!![]+!![])+(!+[]+(!![])+!![]+!![]+!![])+(!+[]-(!![]))+(!+[]+(!![])+!![]))/+((!+[]+(!![])+!![]+!![]+!![]+!![]+!![]+!![]+!![]+[])+(!+[]+(!![])+!![]+!![]+!![]+!![])+(!+[]+(!![])+!![]+!![]+!![]+!![]+!![]+!![])+(!+[]+(!![])+!![]+!![]+!![]+!![]+!![]+!![]+!![])+(!+[]+(!![])+!![]+!![]+!![]+!![]+!![]+!![]+!![])+(!+[]+(!![])+!![]+!![])+(!+[]+(!![])-[])+(!+[]+(!![])-[])+(!+[]-(!! Then you may wonder if you have to get it serviced at an authorised dealership to keep your manufacturer's warranty intact. If you're choosing not to service your car through the dealership, ensure your service centre is reputable. But you don't have to pay the price premium on parts to be covered. A number of car manufacturers offer capped price service deals when purchasing a new car. CHOICE supports the First Nations people's Uluru Statement from the Heart. Many dealers also angled for dealer servicing by saying genuine parts were either required or highly recommended in order to keep the warranty intact. We also found language in logbooks that strongly implies you'll be voiding the warranty if you don't take it back to the dealer for servicing. "Provided you service the vehicle in accordance with any such requirements, the warranty will remain valid. The offer of Hyundai's Lifetime Service Plan, for example, is fairly ambiguous. "By generating sales volumes, dealers create opportunities to build customer relationships which result in a future stream of revenue. [])), +((!+[]+(!![])+!![]+!![]+!![]+!![]+!![]+!![]+[])+(!+[]+(!![])+!![])+(!+[]+(!![])+!![]+!![]+!![]+!![]+!![]+!![])+(!+[]-(!![]))+(!+[]+(!![])+!![]+!![])+(+!![])+(!+[]+(!![])+!![]+!![]+!![]+!![])+(!+[]+(!![])+!![]+!![])+(+!![]))/+((!+[]+(!![])+!![]+!![]+!![]+!![]+!![]+[])+(!+[]+(!![])+!![]+!![]+!![]+!![]+!![])+(!+[]+(!![])-[])+(!+[]-(!![]))+(!+[]+(!![])+!![]+!![]+!![]+!![])+(!+[]+(!![])-[])+(!+[]+(!![])+!![])+(!+[]+(!![])+!![]+!![]+!![]+!![]+!![]+!![]+!![])+(+!! When we asked Hyundai for more details one of their spokespeople told us that prior to these types of programs being introduced, service costs weren't standardised and they varied markedly across their dealerships in Australia. In early 2015, the ACCC took action against Kia over its capped price servicing program. Hyundai specifies the maximum price applicable when you request a service quote online. To share your thoughts or ask a question, visit the CHOICE Community forum. So we were left wondering what the "Lifetime" in Hyundai's Lifetime Service Plan actually means. Your browser will redirect to your requested content shortly. If there's a problem with the parts used, the repairer or part manufacturer will be responsible. Rydeshopper CarsDirect MotorTrend. But cars are becoming increasingly computerised and car manufacturers aren't sharing enough information when it comes to repairs and software updates, he says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mposing this requirement on the owner is permissible," the ACCC says in its guidance. NSW and WA have repairers' licensing schemes, and elsewhere, you can check to see if they're a member of the Victorian Automobile Chamber of Commerce (VACC, in Victoria) or the Motor Traders Association in the other states. Bought a new car? GWC Warranty is the largest, best-in-class provider of used vehicle service contracts nationwide. Many used terms such as "advisable", "recommended" and "preferred" in relation to dealer servicing, which could further add to the impression that using an independent mechanic may result in problems. If the manufacturer's warranty states that the vehicle can only be serviced by an authorised dealer, this may raise concerns under the Competition and Consumer Act," the ACCC has said in written guidance to the automotive industry. A number of brands include a space on the service pages indicating that it should either be stamped and/or signed by an authorised dealer. But that message doesn't always seem to be getting across: we've come across examples of dealers flouting the ACCC guidelines and saying you should service your car at an authorised dealer. Many dealers also angled for dealer servicing by saying genuine parts were either required or highly recommended in order to keep the warranty intact. The ACCC guidance says that extended warranties usually kick in at the completion of the manufacturer's warranty. []))), +((!+[]+(!![])+!![]+!![]+!![]+!![]+!![]+!![]+[])+(!+[]+(!![])+!![])+(!+[]+(!![])+!![]+!![]+!![]+!![]+!![]+!![])+(!+[]-(!![]))+(!+[]+(!![])+!![]+!![])+(+!![])+(!+[]+(!![])+!![]+!![]+!![]+!![])+(!+[]+(!![])+!![]+!![])+(!+[]+(!![])+!![]+!![]+!![]+!![]+!![]))/+((!+[]+(!![])+!![]+[])+(!+[]+(!![])-[])+(!+[]+(!![])+!![]+!![]+!![]+!![]+!![]+!![])+(!+[]+(!![])+!![])+(+!![])+(!+[]-(!![]))+(!+[]+(!![])-[])+(!+[]+(!![])+!![]+!![]+!![]+!![])+(!+[]+(!![])+!![]+!![]+!![]+!! Given that car dealers don't make profits on car sales alone according to industry research, it's not surprising that they attempt to lure buyers back after the sale to pay for servicing and expensive "original" parts. Ask that quality parts be used for servicing (the parts don't have to be genuine to keep the warranty intact). Dealers Choice is a direct to dealer, two step distributors of residential roofing, commercial roofing, siding, windows, building insulation, millwork, gypsum and exterior building materials through our locations throughout Georgia and Alabama.

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