You also cannot claim any compensation for loss of business, on a residential account. After the modem is back online, if the new IP still doesn't work, test out the IP address using another device, like a laptop plugged directly into the Shaw modem. I am not looking for a static IP Address at all (I can do this through FreeDNS or GoDaddy) I am trying to assign a static IP Address to a device on my local network (private 10.x range) so I can forward a port to allow external access to a service on the box. Hey niemandr,   Before I go through the same stress of a... Assigning the current IP Address (one assigned by the gateway), Removing all previous devices from the network (using the cruddy app), Manually assigning the desired IP Address to the device before trying in the router UI, Checking that no other device has the IP Address (, Manually assigning the IP Address on the server (, Rebooting the router and trying to assign the IP Address, Double checked for any MAC Address collisions, Check for, and released any leases to the IP Address. Fair point on the firmware being controlled externally, however Shaw does do additional customization to the released firmware to fit in with their infrastructure and to add additional branding / features as shown below. Providers like Luminati and Infatica approach developers and offer them to add their code into their apps or extensions. You or your IT person will need to manually enter the assigned static IP information into your networking device. Country and city. Shaw cannot manually change your IP address by request.

Reply. After the modem is back online, reconnect all Ethernet connections again. Shaw agents will assist with providing the IP address information and verifying the Shaw setup, but not with third party equipment such as routers or firewalls. How sure are you that doing a factory reset will allow me to manually manage my router? I need some form of work around for this, or perhaps the option to manually manage port forwarding on the router through the native UI rather than the app which is super limiting (I suppose by design) - personally I do not want to go out and purchase a Mikrotik or Ubiquiti to do something that this router is quiet capable of doing (and was prior). Thanks to everyone for the help, I do find it a bit frustrating though that I had to restore the router to get the old functionality back, ideally you should allow for both methods to be useable when running the companion app as I am sure it will save a lot of headache for other semi-advanced users. Once the static IPs are made available to your account, they will immediately be emailed to the primary account listed. It’s can’t possible for change. You can do this by first logging out and closing the app, and then do a factory reset from the Admin GUI (Troubleshooting menu, Reset/Restore Gateway, 'Restore Factory Settings'), it should restore the ability to set the port forwarding rules to your liking. Yes - I tried contacting support about this and they said that it's beyond their scope and I need to turn to the forms for assistance. Your Shaw Business representative will confirm what details are needed for the request. Multiple. If another device won't lease out the IP either, contact Business Technical Support for assistance. Learn more: How To: Set your wireless modem to Bridge Mode. Can you try set a reserved IP on another device, like a smartphone or something? This usually would not be a problem, but Shaw has removed the ability to manually manage port forwarding with the new firmware (who made that decision - seriously). Your Shaw modem is assigned a dynamic IP address automatically, which we cannot change by request. If we confirm you require a multihome configuration, make note that you'll need to contact us again if you replace your router/firewall or reconfigure some of your IPs to run through a different router.

Thanks - I suppose that's all I can hope for right now. How Residential Proxies Are Made. All rights reserved. Perhaps Shaw can chip in here seeing this "feature" is missing. At this time, I don't have any details to if/when advanced features on the app will be available. ©2020 Shaw Communications. Prior to the new firmware (before the companion app) I could do this with no issue through the routers UI - now there is no option to do this as shown above. There is a maximum of eight IPs per modem. For some reason the highlighted device below will not take. Finally, I wanted to support you in your questioning of why couldn't there just be an "Advanced" or "Admin" mode on that page that says "Go use the app, but if you know what you're doing, here you go.". Your Shaw modem is assigned a dynamic IP address automatically, which we cannot change by request. I have 2 static ips for $20/mo on Shaw's SOHO package. ©2020 Shaw Communications. Reply. 0 Kudos Share. In the screenshot of the admin GUI, it appears 'rn-hass' is set to DHCP instead of Reserved IP. Static IPs don't automatically go into use; they need to be configured on your equipment. 15 Posts . As for the static IP, we do offer this service with a business account. Fastest. Thank you for your feedback, any changes to the firmware are made from the manufacturer. Once you've confirmed that, there could be a delay in the BlueCurve app updating to the correct IP for rn-hass. The email's subject line will read as " Shaw Business – Security and Configuration Information ”, and the IP configuration will be located at the very bottom of the email. Hi. I … Forum discussion: Just some general information (and somewhat of a rant) about static IP addresses I'd like to supply. Targeting. Before I go through the same stress of a factory reset, I just wanted to ask if you're using the new BlueCurve Gateway or one of Shaw's older pieces of hardware. Save Share. Re: Setting "Static IP" for device failing niemandr. However, some providers may also assign Static IP Address. After 30 seconds, plug only the power cord back in. You or your IT person will need to manually enter the assigned static IP information into your networking device. After reconfiguring the WiFi etc. So after a lot of hair pulling I finally gave in and ran a factory reset on the router (after logging out of the compoanion app on my mobile device as suggested). Static residential IPs are an exception to this rule; I briefly cover them below. As it is, you should not be running a business on a residential line, as its against BTs T&Cs. Go to Solution. An easy way to find information about your IP Address is by making a call to your Internet Service Provider and asking them about the type of IP Address provided to you. I am trying to set a static IP Address for my one server at home - I am using the ARRIS TG3482G router and have successfully done this for a lot of other devices on the network. If the IP doesn't start working, remove power and all Ethernet connections to the Shaw modem. These are normally needed for servers, security cameras, VPNs, and networks that need to be remotely accessed (working from home and accessing files at the office). IP types. Labels (2) ... All residential accounts will receive a dynamic IP. Start Now. 110,000+ IPs. What gives, and how do I work around this app - or better yet how do I downgrade the firmware so I can manually manage my port forwarding. Around the world. While your IP address is dynamic, it is meant to stay the same for a long period of time, and may never change. All rights reserved. Static IPs can be requested for any Business Internet plan from Shaw, and requests can be made by contacting Shaw Business and speaking to Sales, Billing, or Technical Support. This is called static. And additionally, how did you manage to prevent any firmware updates from undoing your factory reset? Lifetime IPs. The Shaw modem won't pass out static IPs automatically. To my knowledge, there are four main ways to acquire residential IPs: Insert an SDK into software people use. Thanks! Shaw agents will assist with providing the IP address information and verifying the Shaw setup, but not with third party equipment such as routers or firewalls. All rights reserved. Update your network device with the provided static IP information. Before I spend $$ on a Mikrotik hAp I will configure my network how I want it (static IP's manually assigned) and run a factory settings restore on the router to see if it will allow me to reserve the addresses that way, failing that I will need to put the ARRIS router into bridge mode and use a Mikrotik to manage www access and the simple networking features I need.

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